Micro & SME Finance 101
December 1, 2023
CASH MANAGEMENT
BANKING OPERATIONS (COMPLIANCE IN BANKING)
CUSTOMER EXPERIENCE
CUSTOMER CENTRICITY
LAWS RELATED TO BANKING
CASH MANAGEMENT
5 Days Training
| DAY | TOPIC | SUB-TOPIC |
|---|---|---|
| DAY 1 | CASH MANAGEMENT | Introductions |
| Expectations | ||
| Cash Cycle | ||
| Features of a Currency | ||
| Branch Perspective to Cash Management and CIT | ||
| Central Bank Prudential Guidelines | ||
| Cryptocurrency | ||
| Emerging Trends |
BANKING OPERATIONS (COMPLIANCE IN BANKING)
| DAY | TOPIC | SUB-TOPIC |
|---|---|---|
| DAY 2 | BANKING OPERATIONS (COMPLIANCE IN BANKING) | Know Your Customer |
| Anti-Money Laundering & Countering Financing of Terrorism | ||
| The Proceeds of Crime and AML Act (POCAMLA) | ||
| Fraud and Risk Mitigation | ||
| Regulatory Compliance | ||
| Case Study |
CUSTOMER EXPERIENCE
| DAY | TOPIC | SUB-TOPIC |
|---|---|---|
| DAY 3 | CUSTOMER EXPERIENCE | Customer Journey Mapping |
| Link Between Service and Performance | ||
| Customer Retention | ||
| Complaint Management | ||
| Regulatory Compliance | ||
| Role Play | ||
| Case Study |
CUSTOMER CENTRICITY
| DAY | TOPIC | SUB-TOPIC |
|---|---|---|
| DAY 4 | CUSTOMER CENTRICITY | Desired Service Habits |
| Conflict Management | ||
| Emotional Intelligence | ||
| Personal Branding | ||
| Code of Conduct | ||
| Code of Ethics Role Play | ||
| Case Study |
LAWS RELATED TO BANKING
| DAY | TOPIC | SUB-TOPIC |
|---|---|---|
| DAY 5 | LAWS RELATED TO BANKING | Overview of the Legal Framework |
| Banker Customer Relationship | ||
| Role of Banks in Financing | ||
| Risk Management and Debt Financing | ||
| Creation of Security | ||
| Role of Banks in Detection, Prevention and Reporting of Economic Crimes | ||
| Governing Laws | ||
| Security Alertness in a Banking Environment | ||
| Case Study |